JOB DESCRIPTION

POSITION  Mobile/Gadget Repair Engineer

LOCATION - Head Office Southend 

RESPONSIBLE FOR  Mobile Repair/Remanufacture

PURPOSE

  • To repair/remanufacture/servicing of mobile telecommunications equipment/gadgets.

REQUIREMENTS & RESPONSIBILITIES

  • Accountable for accurate repair and meeting section and workshop targets.
  • Accountable for accurate repair/refurbishment and meeting individual targets as instructed. 
  • Responsible for repairing/refurbishing of mobile telecommunications equipment/gadgets. 
  • To work in accordance with your key indicators as instructed. 
  • Responsible for stock entrusted to you and its allocation

DEFINITION OF KEY TASKS

  • To have overall responsibility for the health and safety of yourself and ensure that the standards laid down in the company’s health and safety manuals and both understood and communicated where necessary.
  • To repair mobile telecommunications equipment/gadgets to a standard to pass all quality control checks. 
  • To maintain a repair to BER ration as instructed. 
  • To have Quality Control failure rate less than 3% 
  • To have a return rate to less than 5%. 
  • To respect the regulations to create a good working environment. 
  • To assist in other areas of the business as and when required or directed to do so by the General Manager. 
  • To deal with all telephone queries efficiently and professionally at all times. 
  • To ensure that the Workshop is kept tidy and clean at all times when possible and to constantly monitor the general look of the Workshop. 
  • Not to contribute to or initiate conversation of complaints or dislikes outside of the communication structure provided, where formal attention can be afforded to your concerns. 
  • To maintain the general tidiness and cleanliness of my working area and join the rest of the team in maintaining the same standard in all areas. 
  • To participate in meetings as and when required to ensure two way communication flows freely, communicate any issues/problems. 
  • To take responsibility for my performance and ensure that it conforms to the expectations of the company. 
  • To contribute to the development of the Workshop by advising Senior Team of particular need, and new ideas which may improve the day to day running of the Workshop/business.

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