At Gadget Repair Solutions every phone/tablet we dispatch undergoes a full electronic diagnostic check .

  • All devices are testing using industry standard diagnostic software powered by Blackbelt® Smartphone Defence.
  • All devices tested are graded by hand and pass through a strict Quality Assurance process to maintain the highest level of consistency and minimise returns.
  • Peace of mind as all devices are guaranteed to be free from data as they are securely erased using Blackbelt® ‘Secure Erase’ feature.

This attention to detail ensures our devices are of the highest functional and highest cosmetic quality.


WHY do we grade our handsets?

  • Accurate grading of devices delivers maximum potential sales price on every device.
  • Accurate grading ensures we provide maximum value to our customers and minimises returns.
  • Accurate grading helps us achieve consistency of delivery to all of our customers which saves time and money.

HOW do we grade our handsets?

  • An overhead lighting strip is used.
  • Any stickers are removed and each device is cleaned.
  • Device is held at approximately 50-60cm away from face at “arms length”
  • Assessment normally takes no more than 20 seconds.
  • All devices are charged to a minimum of 30% battery life prior to testing.

Grading Definitions

Brand New and Sealed 

Brand new as you would expect from the manufacturer, sealed in the original packaging, with full accessories

Apple Certified Pre-Owned iPhones 

An Apple Certified Pre-Owned iPhone or CPO unit is a refurbished unit that has gone through Apple’s certified rigorous tests and checks to make sure it matches up to Apples high standards. It is tested for full functionality and comes with a new IMEI number and outer body. Any defective parts have also been replaced with genuine Apple components.
This product comes directly from Apple and is packaged in original Apple packaging

These iPhones come with a 12 month Apple warranty.


Grade Pristine (A+)

  • Perfect cosmetics
  • Front glass will have no scratches whatsoever
  • Immaculate rear casing
  • Bezels free from any signs of wear
  • Apple logo or any other branding will be blemish free and have no marks or scratches.
  • All handsets GSM unlocked (unless specified)
  • PIN, Touch ID and iCloud (FMI unlocked)
  • Fully functional and Data Wiped   

Grade Exceptional Quality (A)

  • Exceptional quality used handset with nearly new cosmetic appearance.
  • Front glass will have no scratches.
  • Device may show some evidence of ‘not new’, a single minor imperfection for example.
  • Rear case may have very superficial evidence of the device being ‘not new’ but only on close inspection.
  • Apple logo or any other branding will be blemish free and have no marks or scratches.
  • Home button must have no marks or scratches.
  • Rear case may be in marginally worse condition than the front
  • Device will have no chips, cracks dents or broken casework
  • All handsets GSM unlocked (unless specified)
  • PIN, Touch ID and iCloud (FMI unlocked)
  • Fully functional and Data Wiped  

Grade Very Good Condition (B)

  • Very Good condition
  • Front glass may have some light scratches or one minor medium scratch
  • Fine, superficial damage is acceptable.
  • Rear case may have moderate signs of wear such as light pitting or evidence of a protective cover.
  • Apple logo may have a minor imperfection / superficial scratch
  • Home button may have light markings.
  • Rear case may be in marginally worse condition than the front.
  • Device will have no chips, cracks dents or broken casework
  • All handsets GSM unlocked (unless specified)
  • PIN, Touch ID and iCloud (FMI unlocked)
  • Fully functional and Data Wiped 

Grade Good Overall Condition (C)

  • Good Overall condition
  • Front glass may have medium to heavy scratches.
  • Well used with moderate to heavy / deep scratches on front glass and rear case.
  • Grade C devices will show obvious signs of wear and tear but are still in a usable condition 
  • Small nicks / dents around the casing are permitted. 
  • Across batches some devices may show ‘pinking’ or slight variation in colour on outer edges of LCD’s. This is consistent with ageing product.
  • All handsets GSM unlocked (unless specified)
  • PIN, Touch ID and iCloud (FMI unlocked)
  • Fully functional and Data Wiped 

 

   

Grade D (For parts or not working) 

An item that does not function as intended or is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. 

  • Contains devices where the cosmetic standards do not meet A-C criteria
  • May have cracked glass but LCD module is still intact
  • Casework may be bent or broken
  • Minor faults may be present, these include but are not limited to – wi-fi, bluetooth, camera, volume buttons, earpiece, vibrate, microphone, headphone socket network signal, passcode locks, not reading sim and proximity sensor
  • There may be pixel damage or minor white spots showing.
  • PIN, Touch ID and iCloud (FMI unlocked)

Return Reasons

It happens, sometimes despite all of our efforts, goods we supply may not meet your expectations. If this is the case with your order please read the guidelines set out below to help us ensure speedy processing of your RMA.

Not Accepted:

  • LCD’s with signs of aging such as pinking or in some cases a border to the LCD that, when it appears, is usually slightly green in colour. In most cases this is a natural part of the aging process of the device and these will not be accepted.
  • LCD’s with slight ‘shading’ or discolouration to the backlight is normal on grade C product, we will not accept returns on grade C where this is present.
  • We do not provide a guarantee on the lifespan of the battery. We check that the device charges and powers on and off in a normal way.
  • In some cases we process devices that include carrier specific software. This does not mean that the device is locked to that network and we will not accept returns for this. We do offer a de-branding service that allows us to restore your device to standard factory settings. If you are interested please contact your account manager.
  • Amoled screens used on Samsung devices are susceptible to ‘screenburn’. Where there is slight burn behind icons at the bottom of the screen, returns will not be accepted.

Accepted:

  • Devices with faults covered in our .. point test
  • Devices that do not meet the stated grade